Safety In The Holiday Home

Complete safety in your holiday home

Your health matters to us!
Our guest’s health as well as the health of our hosts and staff is our first priority. We are in constant
contact with our owners and colleagues on-site to ensure safety and hygiene standards are met
and to help them adjust to all the new regulations where applicable. Thank you for your cooperation
in applying the respective safety and hygiene standards. Together we will manage this
extraordinary situation. For everyone’s safety and to ensure a carefree stay in your holiday home.

A safe welcome during the Corona virus:

We avoid shaking hands but will give you our best
smile instead.
We will welcome only 1 person per accommodation for
the hand-over of the key (please consider waiting times).
We provide hand sanitizer at the entrance of our local
service offices.
We practice social distancing and keep 1.5 to 2m
distance from each other and pay attention to the floor
markings.
Whenever possible we will provide plexiglass windows,
otherwise, we will keep the required distance.

If in exceptional cases it should be impossible to keep the
minimum distance, we wear face masks.
We show respect and acceptance of individual (or legally
required) use of face masks.
We air our offices and reception areas regularly.
We disinfect reception desks and counters thoroughly
and regularly throughout the day.
We keep all contact to a minimum and appreciate
cashless payments of extra charges wherever possible.

Correct information and measures guarantee a safe and relaxing stay:

We and our hosts inform you about safety measures
and rules of conduct and ensure they are available for
everyone to view.
We will remove magazines, brochures, and handouts for
guests wherever possible.
We clean and disinfect any public toilets in our reception
areas professionally and regularly. We only provide
paper towels.

Keys will be disinfected after each hand-over.
Please strip the beds yourself on the day of your
departure and wash kitchen utensils thoroughly.
Whenever possible, we will provide washable or
disposable laundry bags. Otherwise, please use
a large plastic bag.

Our focus is on the thorough preparation and maintenance of the accommodation:

Whenever possible, we will place nationally valid safety
measures in the accommodation or display them at the
hand-over of the key.
We will remove any unnecessary material, such as
magazines, leaflets, etc.
Please make sure you air the accommodation when you
first, move in and also air all rooms daily and regularly
throughout your stay.
Items such as crockery, glasses, cups, and kitchen utensils
have been cleaned before your arrival either in the
dishwasher (where provided) or by hand.

The cleaning of household items during your stay and
before your departure has to be carried out by you.
Do not forget to dispose of any leftover food.
Please apply the following rule: clean first, then disinfect.
Clean first to remove germs, dirt, and any contamination.
Then disinfect to eradicate germs. Disinfection does not
replace the cleaning beforehand!

You can rely on professionally cleaned laundry:

We work with professional laundry suppliers who adhere
to COVID-19 guidelines.
Beds will either be made up for you, with hygiene standards
applied or the laundry will be packed and handed over to
you in a plastic or clean laundry bag.
In exceptional cases where we wash the laundry ourselves
(bed linen, mattress covers, towels, tea towels, blankets)
we use hygiene detergent and wash at the highest
possible temperature (at least 60°C) and use a tumble
dryer whenever possible.

The stripping of the beds by you as a guest is mandatory.
Do not shake the laundry you used (bed linen, towels)
and put them either straight into the provided laundry
bag or your own plastic bag

We carry out cleaning, according to the regulations in place, between guests’ stays:

Before we start cleaning, we air all rooms for at least
15 minutes.
We wear gloves whilst cleaning and when disposing of
rubbish bags. Disposable gloves will be changed after
an hour and we disinfect our hands before putting on
new ones.
Before we disinfect, we perform a thorough cleaning
of all rooms with detergent, not just water.

We clean visibly dirty surfaces with detergent and rinse
them with water where necessary.
Kitchen counters, household items (fridge, oven,
cupboards etc.) tables, taps, and wet areas (toilets,
baths/ showers) will be cleaned with a special detergent
(fat solvent, chlorinated detergent, etc).

After a thorough clean, there is thorough disinfection:

We use standard disinfectants (virucide or alcohol-based etc.).
We use wipe disinfectant (no extra wiping or drying).
We pay special attention to the disinfection of hard and
frequently-used surfaces and objects such as door
handles, stair rails, bells, light switches, furniture (bedside
tables, dining tables, etc).handles on windows and furniture, dishwashers, remote controls, coffee makers,
touch screens, Hi-fi systems, etc.

We replace used cleaning cloths after the cleaning of the
kitchen, wet areas, and the frequently used surfaces and
objects and will not reuse them.
We wash our working clothes after each cleaning day.

Our staff, your host, the skilled personnel and you, as guest, follow the well-known standard corona regulations:

We maintain social distancing at all times.
We wash our hands thoroughly and regularly for at least
30 seconds with soap.
Carry your own hand sanitizer and use it especially in
situations were washing your hands is not possible.

We cough and sneeze into the crook of our arm.
We dispose of used tissues, face masks, and gloves in
bins with lids or sealable plastic bags.
We follow the regional and national guidelines of the
country’s health authorities.

Our staff and your host are available when you need assistance:

Our staff and your host are available for any questions.
National and regional safety measures may vary and are
to be followed.
Local and regional guidelines (assembly bans, permitted
number of guests in restaurants, guidelines for beaches
etc.) change constantly. Please ask your host, our local
service offices or tourist organizations on-site for more
information.

Should you fall ill during your stay, please contact your
host – preferably by phone. He/she will be able to give
you the contact details of local doctors, hospitals, or the
public health department.
Our service team is there for you 24/7 for emergencies.
Please see the hotline phone number provided in your travel
documents.

Thank you for your cooperation and for adhering to these guidelines.
This is a short summary of the most important safety and hygiene guidelines and is not a complete review of the course of
action required during COVID-19. Please keep yourself informed by referring to the respective websites of your regional
and national health authorities.